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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jean Wilson

May 29, 2026

5  out of  5
rating by Jean Wilson
"Dear State Farm Team, I started with State Farm when I was very young, and my agent was Jim Pope. I’ve now been with State Farm for over 30 years, and throughout every stage of life, you have always been there for me and my family. I truly appreciate the excellent service, care, and support I’ve received over the years. A special shout-out to the best team — Heather, Hannah, Jessica, and Lauren Brenneman! Your kindness, professionalism, and dedication have meant so much to us. Thank you all for everything you do. Best regards,Jean Wilson"
We responded:
"We are so grateful to incredible customers like you who have shown us loyalty for so many years. I appreciate your kind words about our awesome team. We are truly blessed with the best team and the best customers. "
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Maya Merhi

May 27, 2026

5  out of  5
rating by Maya Merhi
"Everyone at Lauren's office is always kind, quick, and reliable. Heather is great and always super communicative and reliable. Highly recommend!"
We responded:
"Thank you for leaving us feedback. We’re delighted to hear you’ve gotten kind, quick and reliable customer service! Heather is AMAZING! Thanks for giving her a shout out. "
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Amanda Whittington

May 22, 2026

5  out of  5
rating by Amanda Whittington
"They are wonderful to work with. They are quick, efficient and very kind. Kim is super responsive and knows her stuff."
We responded:
"Thank you so much! Kim is amazing and we’re so lucky to have her. Appreciate your kind words "
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Jay Breezy

May 20, 2026

5  out of  5
rating by Jay Breezy
"Great service and people! They have saved me so much money and everything they provide is amazing."
We responded:
"Thank you for dropping by to leave us feedback. We are happy we’ve been able to save you money. Thanks for choosing us for your insurance! "
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George Hackett

May 18, 2026

1  out of  5
rating by George Hackett
"I had a great experience with this company."
We responded:
"We appreciate your review! Thank you for sharing your experience. "
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Heidi

May 15, 2026

5  out of  5
rating by Heidi
"I had a great experience getting an insurance quote from State Farm! Kim was extremely friendly, knowledgeable, and patient throughout the entire process. She took the time to answer all of my questions and made everything easy to understand without feeling pressured. Excellent customer service and a smooth experience from start to finish. I highly recommend working with Kim if you’re looking for insurance coverage!"
We responded:
"Thanks for the feedback! Kim is awesome. Customer service is a top priority here and we’re delighted to hear you’ve had a great experience. Thanks for choosing us for your insurance needs. "
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Jeffrey Banz

May 11, 2026

5  out of  5
rating by Jeffrey Banz
"Friendly, Knowledgeable, and easy to work with. Kim helped me tremendously and I highly recommend."
We responded:
"Thanks for your feedback and kind words. Kim is amazing! We’re thrilled you had a great experience. "
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Shari H

May 1, 2026

5  out of  5
rating by Shari H
"Heather has been very thorough with helping me transfer to WV! She is easy to contact and has helped avoid any fees that can arise during the process."
We responded:
"Thanks for leaving us feedback! We love Heather. We’re so happy you’ve had a great experience here. "
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FlexedWater 75

April 28, 2026

5  out of  5
rating by FlexedWater 75
"Everybody in this office very helpful especially when I have questions about my policy they are very quick to help me figure it out"
We responded:
"Hello, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! - Lauren"
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Khrystyna Antoniv

April 22, 2026

5  out of  5
rating by Khrystyna Antoniv
"So far, this is the best insurance company for me! Since I just started our conversation about my policy was very understandable. My agent is always available. If I have any questions I have no problem to reach her."
We responded:
"Thank you for giving us a shout out! "
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Brian Preloh

April 15, 2026

5  out of  5
rating by Brian Preloh
"Kim Goodman assisted me with setting up a new State Farm Auto and Home policy. Kim was Exceptional. She was very knowledgeable, professional, and polite. She explained everything in clear terms and answered all of my questions. She is definitely an asset for State Farm and for the office where she works"
We responded:
"Thanks for your kind words about Kim! We agree she is a rockstar!!! We are so happy we were able to help with your auto and home policy! Welcome to State Farm. Thank you for choosing us for your insurance needs. "
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Tina Smith

April 15, 2026

5  out of  5
rating by Tina Smith
"Lauren and all of her agents are wonderful to work with and are always ready to help, I would recommend them for your insurance"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience here. We look forward to continuing to support your insurance needs."
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Bigdawg Jrock

April 14, 2026

5  out of  5
rating by Bigdawg Jrock
"Shoutout to the great staff at State Farm. Heather has been extremely helpful & informative since the day I chose to be with Statefarm. Keep up the great work!"
We responded:
"Thanks for the shoutout!!! We are so happy you chose us and State Farm! Thanks for trusting us with your insurance needs. "
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Gabe King

April 7, 2026

5  out of  5
rating by Gabe King
"10-Star Satisfaction!!! If you aren't going through Kim & Heather at Lauren Brenneman State Farm, you're doing yourself a disservice. When I call, I feel like I'm calling a friend. I have never had such down to earth people break down every single item I ask about in an easy to comprehend way. They never act like you're asking too many questions and they NEVER act like they don't have the time for you. We had a claim not long after switching to them and they took every ounce of stress away. Although the prices are MUCH better than several other insurance companies we were with before, that's just a side dish compared to the main course of care that they provide. I hope to be with them for life!"
We responded:
"Oh my gosh. You made our day!! Thank you for such a wonderful review. This is the exact experience we strive to give to our customers and we are thrilled it feels like calling a friend when you call us. We are grateful for wonderful customers like you! "
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Nit Atcha

April 6, 2026

5  out of  5
rating by Nit Atcha
"I received service from Lauren And she explains the information and clarifies my understanding. Thank you for your help."
We responded:
"Thank you for giving us feedback. We are happy we’ve been able to give you good customer service. We appreciate you choosing us for your insurance needs. "
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Aniela Banz

April 3, 2026

5  out of  5
rating by Aniela Banz
"Kim was fantastic! This is my first time getting my own insurance and she made sure to walk through each step with me so I knew what everything was and meant. The whole process was incredibly efficient and relaxing."
We responded:
"Congrats on getting your own insurance! We are so happy to hear Kim was able to walk you through the steps. Welcome to State Farm!! Thank you for choosing us. "
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Karsyn Jimenez

April 1, 2026

5  out of  5
rating by Karsyn Jimenez
"I’ve had a great experience working with Lauren Brenneman at this State Farm office. She goes out of her way to maintain clear communication and is readily available when I have questions or inquiries. I highly recommend reaching out to her if you’re looking for reliable insurance agent."
We responded:
"Thanks for giving our State Farm office a shoutout! So happy to hear we’ve met the mark with customer service. It is our top priority. Thanks for choosing us for your insurance. "
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Emily Barr

March 31, 2026

5  out of  5
rating by Emily Barr
"Great Service!"
We responded:
"Thanks for the 5 stars, Emily! We appreciate you. "
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Michelle Doneburgh

March 31, 2026

5  out of  5
rating by Michelle Doneburgh
"I moved over to this office about 3 years ago when I bought a car. They have all been great to deal with when I have a question or need something adjusted. I’ve recently seen a couple decreases in my policy too. :)"
We responded:
"We are so happy you chose our office for your insurance! We are definitely happy about those decreases, too. Thanks for leaving us 5 stars and for being our customer. "
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Richard Long

March 20, 2026

5  out of  5
rating by Richard Long
"Talked to Jessica to add a new vehicle to my existing vehicle insurance policy. She was very helpful and very knowledgeable. Great experience. I've had great experiences also with Heather and Lauren. Highly recommend Lauren Brenneman - State Farm Insurance Agent!"
We responded:
"I’m so happy to hear you’ve had great experiences here. We appreciate you leaving us 5 stars. Thanks for choosing us for your insurance. "
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Lawrence Goodman

March 18, 2026

5  out of  5
rating by Lawrence Goodman
"Alway a very kind and helpful staff. Very professional at what they do to make the whole insurance process go well. Whether you are new or existing to state farm, you can always count on there team for the right answers to your questions."
We responded:
"Thank you for leaving us a 5-star review! You are our 500th review!!! (imagine balloons and confetti and peanut butter eggs raining from the sky!) We are so happy to hear you're happy with your insurance. Thanks for trusting us to take care of you. "
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Takeya Andrick

March 17, 2026

5  out of  5
rating by Takeya Andrick
"They was able to save us over $300 on car insurance and over $1100 on home owner insurance"
We responded:
"Thank you for leaving us 5 stars! So happy to hear we saved you on the car and auto insurance. Thanks for trusting us for your insurance needs. "
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John Doe

March 14, 2026

5  out of  5
rating by John Doe
"Kim did great and had very good and pleasant social skills. She walked me through everything regarding my policy and I saved so much compared to other rates on the market. Highly recommended"
We responded:
"Thank you for leaving us a 5-star review! So happy to hear you had a great experience with Kim. Thank you for choosing us to help with your insurance. "
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Brianna Schmuck

March 13, 2026

5  out of  5
rating by Brianna Schmuck
"I love having my insurance through this State Farm office! They’re all amazing to work with, especially Kim. I’m saving over $275 this year on my car insurance renewal"
We responded:
"We love having you as a customer! We are blessed to have Kim on the team. ❤️ She’s a rockstar. I’m so happy we were able to save you on your car insurance. Thank you for leaving us a review. "
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Matt G

March 13, 2026

3  out of  5
rating by Matt G
"Not sure why rates went up to over $150, after starting at just over $100 when first applying, nor why they continue to fluctuate every so often, now having dropped again. Good coverage though."
We responded:
"Thank you for your honest feedback. We understand how frustrating rate fluctuations can be. The good news is we’re seeing some positive trends lately and hope to continue bringing rates down again. Thank you for being a loyal customer and for your kind words about our coverage!"